Arno Vis, CEO of Openprovider
‘Openprovider wants to be a leader and not a follower. We know that what worked yesterday will not be good enough tomorrow, so we strive to continuously improve and differentiate ourselves from the competition. Most competitors stop investing in their platforms as soon as they are set up and ready to go. However, we will never stop searching for ways to improve and constantly tweaking and fine tuning ours to be the absolute best. We want to be a worldwide leader in the domain industry and won’t stop until we achieve our goal!
Another thing that is in our DNA is automating business processes. Whether it is in support, sales, development or finance, we always try to automate routine manual processes. For example, 90% of abuse is handled by our robots and the ordering process for SSL certificates is automatic, which led to a saving of 75% in support costs.
And that’s not all we can be proud of! We have a unique way of dealing with abuse-related issues. In our industry it’s very common to simply push abusive customers away, however that will not make internet a better place, and they will just go on doing the same at other registrars.
At Openprovider, we go one step further and tackle the problem at its root by using AI and Machine Learning to build preventive solutions.We use data to build algorithm-driven self-learning solutions and fight internet crime proactively, before it even has a chance to surface.
Now I’d like to talk about our membership-based business model. It has drastically evolved since 2010, when PCextreme made history by being our first client to become a member! At the time we only had one type of membership and it was reserved for big clients; however, we realised that that was just not good enough and introduced the whole range of memberships we have today.
We’ve come a long way, but standing still as we head into the future just won’t cut it! That’s why we continue evolving and improving, from finding ways to help our clients with end-user support and growing with them from the very beginning to adding more and more new products to our platform (anycast DNS, EastDMARC, and so many more are already on our roadmap).
The future looks bright and our doors are always OPEN. We look forward to welcoming you to the Openprovider family!’.