How do we handle abuse at Openprovider?

How does Openprovider handle abuse

Domain abuse is a serious matter and we treat it as such. No one wants to have a bad experience like a robbery or theft. The fear of losing your phone to somebody that could have access to your personal data is real, and the struggle of solving any issue that this theft may bring is huge. Now picture  this but on the internet. We all want to feel safe in all the places we visit, whether they are public or private, we also want to feel safe in virtual spaces such as the internet. Therefore, it is a priority for us at Openprovider to be part of the solution and to help the internet stay safe for everyone.
Whatever form of domain abuse you’re struggling with, we made it easy to report it so we can offer a fast solution. Before we take a look at how we handle abuse at Openprovider it is good to know a bit more about the different situations that are considered domain abuse, so let’s review them one by one.

What is considered domain abuse?

The Domain Abuse Activity Reporting (DAAR) System, created by ICANN to report all security threat activity to the ICANN community,  identifies and tracks reported domain names associated with four kinds of security threats:

  • Phishing: Domain names that support web pages that masquerade as a trustworthy entity such as banks, known brands, e-commerce, or government agencies.
  • Malware:Domain names that facilitate hosting and/or spreading hostile or intrusive software that is installed on end systems, potentially without consent of the end-user.
  • Botnet command-and-control: Domain names used to identify hosts that control botnets, which are collections of malware-infected computers that can be used to perpetrate different abusive activities, such as spam email or phishing campaigns, for example.
  • Spam: Domains that are advertised in unsolicited bulk email or used to name spam mail exchange systems.

How does Openprovider deal with abuse?

We’re happy to sell domains, but we’re also critical when the domains we sell are related to abusive behavior. When we get reports about possible abusive behavior, we will provide the tools and information necessary to take immediate action. We also strive to reduce the risks of it happening again. We provide a very clear form that provides more information which continuously helps us to improve the way we handle abuse and reduces the time for handling abuse complaints.

What is Openprovider doing to help fight abuse?

As part of our roadmap, we have established three important goals linked to our focus on innovation:

  • Learning more about the identity of our customers We’re developing tools to learn more about the identity of our customers. By learning more about the identity of our customers we will be able to predict abusive behavior.
  • Fraud prevention We are building a technological advanced solution that will help to prevent abuse in the future instead of just optimising the way we handle abuse. Most companies in the industry focus on pushing fraudulent domains away. We also do that, but we are not satisfied with that. Because these companies just go to another provider and continue their illegal business. We are building a solution that will prevent fraud or detects it immediately that can be used in the industry to fight fraudulent behavior and hopefully ban it completely. It is ambitious but we are seeing better and better results. We are definitely on the right path. At the same time we are building close relationships with the Police and Justice Department to help them fight internet crime.
  • Abuse handling By learning more about our customers and their behavior using machine-learning, we will be able to automate the detection of possible abuse threats and establish protocols to prevent it from happening.

“At Openprovider we grow businesses and improve people’s lives with the best innovative technologies. And this promise fully extends over all our operations and process, and this takes precedence in the evolution of how we deal with domain abuse cases.
As one of our values reads, “be a wolf, not a sheep”. In terms of domain abuse, we just don’t want to be the fastest detecting abuse, we want to prevent it. We are compliant with the process and the laws applied in every country separately. We take responsibility for doing our part, following up on regulations, asking for accountability to our customers, and executing action when the process allows us to do so”
, comments Arno Vis, our CEO

I’ve been scammed. Now, what should I do?

If you face any of the mentioned abuse situations, please fill our abuse form. After filing your report, you’ll receive an email regarding the situation of the abused domain.

We will inform both the reseller and the complainer about the complaint through an automated email that arrives 30 minutes after the complaint has been placed. The reseller will be informed about the complaint, the abusive domain, and the type of abuse to take immediate action. The domain will be automatically parked and this happens in the following hour after the complaint has been placed.

Most abuse complaints are processed automatically, although we also process abuse manually when needed. We have defined criteria that help us to build a trust score system for resellers, in order to act quickly with those who match these criteria. This way, we have reduced the time in which we respond to abuse complaints. What we can guarantee you is that we will not leave any complaint unattended, and we will do so as fast as possible.

Last but not least, please also report abuse cases to your local authorities. Involving authorities will help in defining local processes establishing joint protocols together with governments and public administrations. This will help governments to define better penalties for this type of crime.  It will help us to become better in our fight against abuse.

If you want to know more about our abuse management process, you can find further information in our knowledge base.

Help us fight abuse and make the internet a safe space for everybody by filling our abuse complaints form. This is how you help us learn more about scammers to be able to predict and prevent abuse in the future.

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