Danego’s mantra, Service is in our system, can be traced all the way back to the childhood curiosity of founder Emiel van Berlo.
As a teen, Emiel’s fascination with technology began when his parents bought their first computer. “I broke it down in less than a week,” he says with a smile, “but I also managed to fix it a few days later.”
That hands-on exploration sparked a lifelong curiosity in technology and problem solving, which eventually led him to create Danego.
The computer doctor
Founded in 1998, Danego began as a one-person operation working out of the garage of Emiel’s parents in Boekel, Netherlands.
In the early days, personal computers were becoming a more common sight in homes across the country, but many people in the surrounding areas still needed help navigating the challenges they posed. “If their computer stopped running, people would call me,” Emiel recalls.
As his reputation grew, his customers began referring to him as the Computer Doctor – a fitting title for someone driven by a passion for making things as good as new. The business began to quickly expand and Danego soon outgrew the garage. Emiel decided to set up base in Uden, a nearby town.
Over the years, Danego expanded its services to a wide range of ICT solutions, from VoIP phones to cloud hosting and domain management.
But Emiel’s dedication to problem-solving and straightforward service remained constant, as did his focus on building genuine, long-lasting relationships with his clients.
Expanding domain horizons
Globalization was ramping up in the early years of the new millennium and Danego soon recognized the need to manage international domains.
In 2004, a customer requested a Belgian (.be) domain, prompting Emiel to seek out a reliable domain provider.
While the company had started out working primarily with Dutch (.nl) domain names, the increasing demand for global domain extensions from their clients made it clear that expansion into international domains was essential.
After reaching out to several entities, Arno Vis – CEO of Openprovider – was the first to reply. It was the start of a business relationship that has spanned more than 20 years!
Managing domains across multiple providers would some become overly time-consuming, and the switch to Openprovider saved Danego time and money.
As a result, Danego could deliver even faster and more efficient services to their clients.
“From pillar to post”
At the heart of Danego’s operations is a team of ICT all-rounders who are deeply curious and driven to find the best solution for every challenge.
The company’s approach to service is simple: cut through the complexity and provide clients with clarity.
Whether it’s solving a VoIP issue, backing up data, or troubleshooting software, Danego makes sure their clients always leave with a clear understanding of the solution.
Their commitment to clarity is reflected in their support model. Danego advises clients to always get a ticket number and the name of the support contact when dealing with third-party software suppliers. This ensures that if a problem persists, Danego can follow up directly.
Using a great Dutch phrase, he says it avoids the customer “being sent from pillar to post,” which vividly describes the frustrating experience of being passed from one unhelpful person to the next during a support process.
With Danego proactively taking direct ownership of issues, “the customer is taken out of the conversation, and their time is saved,” says Emiel.
Freedom-driven motivation
Emiel’s leadership style is built on trust and empowerment.
“You need to let people make their own mistakes – that’s the best way they learn,” he explains. “If you tell someone up front that it’s not going to work, they will stop showing initiative.”
This approach fosters a culture of autonomy and problem-solving within the team, ensuring that everyone has a sense of ownership and responsibility for the work they do.
All ideas are listened to.
“Maybe something doesn’t work right now – but in five years it might,” says Emiel.“Motivation, motivation, motivation!”
“Service in the system” in action
Danego’s service culture is centered on the idea that technology should be simple, clear, and accessible.
They understand that technology can be overwhelming for many businesses, and they take pride in making it easy for their clients to navigate. This philosophy extends beyond just resolving issues – it’s about building trust and offering clients peace of mind.
One customer put it perfectly: “And if the software ever crashes, Danego support will usually fix it while you’re on the phone with them. They’re also willing to share little tips and tricks with you so you can solve the problem yourself next time.”
Their Service is in our System mantra isn’t just a slogan; it’s a reflection of their dedication to ensuring that customers feel supported every step of the way. This service culture is also evident in their approach to remote assistance, which has become increasingly popular, especially with the rise of hybrid working.
Danego’s ability to solve problems quickly and efficiently, regardless of where the client is located, has become a key advantage.
“In the days following the migration, we could call them at any time with questions, and the aftercare was perfect as far as we were concerned,” said another satisfied customer.
The foundations for ICT success
In an industry where change is constant, Danego’s commitment to simplicity, clarity, and trust has allowed them to remain a trusted partner for businesses seeking reliable ICT solutions in the Netherlands.
With nearly three decades of experience and a customer-first approach, Emiel and his team are ready for whatever the future holds.
Danego has been a valued Openprovider customer since 2004. It is also an Openprovider Member, benefiting from cost-price domains and the convenience of managing everything on one platform.
Check out how Openprovider Membership can help you become a successful and profitable reseller here.
