Openprovider’s journey to ISO 27001 certification

Following a process that took more than 12 months of outstanding teamwork, Openprovider is proud to be an ISO 27001-certified organization.

This internationally-recognized status underlines our commitment to ensuring maximum security across all our operations. These strong foundations will help us build long-term sustainable success with our customers.

ISO – the International Organization for Standardization – is an independent, non-governmental international organization that brings global experts together to agree on the best ways of doing things. ISO 27001, meanwhile, is its globally recognized standard for information security management. 

Companies that achieve ISO 27001 certification demonstrate their compliance with this standard’s rigorous requirements, as well as a strong commitment to protecting the information assets within the organization. 

A DNA of high standards 

“The preparation and certification helps ensure that the company has a robust information security management system (ISMS) in place, protecting sensitive data from breaches and threats,” says Pulkit Kakar, Chief Financial Officer at Openprovider. “It’s one thing to say we have all the measures in place, but the certification is the proof. It builds trust with customers, partners, and stakeholders by demonstrating a commitment to data security and compliance with international standards.”

One of the key mantras at Openprovider is “Be a wolf, not a sheep” and this never-stand-still approach ensures that the entire team shows a proactive mindset, and a desire for continuous improvement. This is particularly important at a time when globally regulatory bodies and countries are stepping up on compliance. “ISO 27001 is not about certification. It’s also about maintaining that certification,” says Pulkit. “The organization has to continuously demonstrate year-on-year improvements by identifying and mitigating security risks, leading to more efficient and secure operations.”

For both Pulkit and Prasad Fernando, Head of Development, the ISO 27001 certification once again underlined how Openprovider puts its customers at the heart of its business and how the team was willing to put in the hard yards to achieve it. “We also strive to give the best security for the customer and their data,” says Prasad. “The organization’s commitment to continual improvement, development, and protection of information assets/sensitive data by implementing appropriate risk assessments, appropriate policies, and controls shows that excellence is a process, not a destination.”

The ISO 27001 certification process

The overall process to achieve ISO 27001 certification took the Openprovider team close to a year. It involved writing control documents and implementing security processes across the entire organization, as well as educating employees about adhering to new security policies. Openprovider also went through and passed an ISO27001 external audit by Intertek. 

During the journey to this certification, Openprovider followed ISO 27001 guidelines in order to fine-tune business processes around information security, privacy, and securing information assets. It helped us ensure that our people, processes, tools, and systems adhere to a recognized security standard. 

That Openprovider was able to achieve ISO 27001 certification speaks volumes of the quality of people and processes in place, things that tie directly to organizational culture. “The culture of Openprovider is awesome,” says Prasad. “The ISO team consisted of some ten members from across eight different countries which shows our diversity.”

For Pulkit, achieving ISO 27001 certification with a completely remote workforce highlights a strong, adaptive, and security-focused culture. “It demonstrates that the company prioritizes data security and operational excellence, regardless of work environment challenges,” he says. “This achievement reflects a high level of trust, accountability, and collaboration among team members, showcasing their ability to maintain rigorous standards while working remotely. It also indicates that Openprovider has effectively integrated security practices into their daily operations and company values, fostering a resilient and proactive organizational culture.”

Values-driven projects

New projects are in the pipeline, but the Openprovider mindset will remain the same. “The success of any project that the company works on stems from our belief that every action should put customers at the heart of our business,” says Pulkit. It’s a mindset driven by Openprovider’s five core values, but for the ISO 27001 project, Pulkit points to one in particular, TEAM: Together Everyone Achieves More. 

When talking to different members about the achievement of this certification, the pride across the organization is evident. It’s clear to see that the Openprovider team is stronger and more united than ever as it celebrates 20 years as a leader in domains. 

Find out more about the Openprovider Team and how we work here.