Do you ever get the feeling that there are never enough hours in your day to take care of every single task on your to-do list?
We know that web hosting work can feel like a race against the clock – billing, domain management, customer support, and more. Automation tools like WHMCS can help you streamline and automate these manual processes to save time and boost efficiency.
At Openprovider, we’ve gone a step further with our custom WHMCS module.
Designed specifically for domain resellers, it helps you save time, reduce manual work, and focus on serving your customers well.
Curious about how it works? We sat down with Sarath, our WHMCS lead, to discuss how this module works, the problems it solves, and what’s next for this powerful tool.
What is WHMCS, and how does it help web hosters?
Sarath: WHMCS (standing for Web Host Manager Complete Solution) is a software platform built for web hosting businesses to automate and manage their routine operations. It handles tasks like billing, domain registration, customer support, and client management, covering the entire customer life cycle – from account setup to termination.
For web hosters, WHMCS saves time and reduces manual work. It helps you consolidate client accounts, invoices, payments, and support tickets into one platform, which makes your daily operations more efficient.
This level of automation improves the customer experience and supports business growth without requiring significant additional resources.
How does WHMCS solve key customer problems?
The Openprovider WHMCS module addresses common challenges faced by hosting businesses:
- Manual domain registration and management: WHMCS automates domain registration, renewals, and transfers directly within one place, helping you save time and resources.
- Manual billing operations: Our module integrates with WHMCS’s billing system to automate and simplify invoicing for domain-related services, keeping everything accurate and on schedule.
- Availability checks: WHMCS helps you access up-to-date domain availability information without needing to check external systems, making it faster to manage your domain portfolio.
- Workload management: Automation reduces the risk of human error and cuts down on operational complexity, freeing up your team to focus on other priorities.
- Customer experience: A seamless, efficient workflow benefits both your team and your clients, improving satisfaction and reducing the risk of disruptions.
What are the key features of the Openprovider WHMCS module?
Our module integrates seamlessly with WHMCS to automate a wide range of domain-related operations, including:
- Automated domain registrations, renewals, and transfers.
- Domain updates.
- TLD price synchronization.
- Domain availability lookup service.
- Domain name spinning service.
- Domain synchronization using WHMCS native cron.
- Domain status synchronization reports.
- DNS management (for Openprovider Standard DNS).
- DNSSEC management.
- Nameserver management (for domains registered through Openprovider).
- Balance widget with account balance and number of active domains.
- Support for additional fields required by some registries.
- Scheduled domain transfers.
- Client tag management.
- Authorization code and transfer lock management.
- Support for premium domains with real-time pricing.
Our module is fully compatible with PHP 8.1, and our team is constantly working on adding more features and improvements!
What are the most common use cases for the WHMCS module?
The most common use cases for the Openprovider WHMCS module among our customers include:
- Domain registration and management.
- Domain reselling.
- Domain transfers.
- DNS and nameserver management.
- Automated billing.
What’s next for the Openprovider WHMCS module?
We are excited to announce a major release planned for February, featuring some exciting new features and improvements. The updated version of the module is currently available in beta for testing. You can check it out here.
We strongly welcome your feedback and testing to help us ensure a smooth and successful release!
How do you see the WHMCS module evolving to meet future customer needs?
We are committed to continuously improving the module by adding new features and addressing any issues or bugs. For example, in the current quarter, we will be adding Plesk and SSL modules for WHMCS. Feedback and feature requests from our customers are very important in helping us identify areas for enhancement.
Looking ahead, our goal is to make it even easier for customers to resell domains through WHMCS!
For the coming quarters, we’re also considering setting up meetings with WHMCS users to learn more about how our customers experience the module and which features they would like us to add in future releases.
Can customers suggest features or improvements for the module?
Yes, and we really appreciate this! Customers can suggest features or improvements via GitHub or via our support team.
What is the one thing you’d like every potential customer to know about the WHMCS module?
I believe that the one thing every potential customer should know about our WHMCS module is how much easier it makes domain management. By automating processes like registration, renewal, billing, and transfers, it saves time and reduces operational complexity. This means you can focus on growth and delivering great customer service instead of dealing with manual tasks. Seamlessly integrated with WHMCS, our module is an all-in-one solution designed to help make domain portfolio management effortless.
Conclusion
The Openprovider WHMCS module is a game-changer for web hosters looking to simplify domain management. From automating registrations and billing to offering real-time availability checks, it helps you save time, reduce errors, and improve customer satisfaction.
With new features and updates on the horizon, our WHMCS module continues to evolve to meet customer needs. As Sarath highlighted, we’re dedicated to making domain reselling as seamless as possible.
If you’re ready to streamline your processes and grow your business, there’s no better time to explore what the Openprovider WHMCS module can do for you.
Got questions? Check our documentation in the Knowledge Base or Github, or talk to our support team!
