In today’s fast-paced digital landscape, it’s hard not to feel like the technology all around us is becoming overwhelmingly complex. However, for Hans Gründemann, founder of VM1, the mission has never been clearer: make ICT simple again.
Since its launch in 2011, VM1 has grown into a trusted partner for small and medium-sized businesses across the Netherlands. Based in Eindhoven, the company offers a complete package of IT, telephone, and internet services.
What really sets VM1 apart is its unwavering focus on delivering practical, reliable, and affordable solutions that just work. Hans believes in keeping things clear and simple – speaking the customer’s language and seeing every challenge from their point of view.
Giving customers cost control
VM1 is proud of its position as a true one-stop shop for ICT services.
Whether it’s setting up secure Windows workstations for home or office, managing cloud-based environments, ensuring stable and redundant internet connections, or handling VoIP phones through landline, mobile, or app – the VM1 team takes care of everything.
Their internet services even include automatic 4G/5G backup, so if the main connection goes down, customers usually don’t even notice. The transition is seamless, keeping businesses online and productive without interruption. What’s more, with this all-in-one service model, customers don’t have to coordinate with multiple vendors or deal with scattered support.
With businesses seeking greater control over their costs, Hans is particularly proud of the company’s approach to pricing and transparency. With a fixed monthly fee per user, clients get full access to all services – remote support, on-site visits, and more. It doesn’t matter if an issue is solved remotely or in person; it’s all covered by one fixed fee.
In our everyday lives, we pay a fixed fee for our music and movies – why not ICT? It’s a philosophy that reflects VM1’s commitment to keeping things simple and delivering real value for customers.
Putting customers first – always
At VM1, customers come first. “I know everybody says it, but you have to do it,” says Hans. It’s not about catchy slogans or big promises – it’s about solutions that add value.
That mindset is seen in how VM1 prioritizes practical, cost-effective solutions like refurbished equipment when appropriate. These choices not only save money but also support sustainability, all without compromising quality. “We are keen on quality,” Hans adds. “And we expect the same from our suppliers.”
VM1’s approach to technology is practical and focused. In a market flooded with shiny new gadgets and constant updates, the team at VM1 remains grounded in what truly benefits their customers. They don’t chase trends for the sake of it – instead, every solution must serve a clear business purpose. That emphasis on utility over novelty has earned them long-term trust. Many of their clients have been with them since the beginning, a strong reflection of their consistent, value-driven approach.
Of course, ICT is a high-pressure environment. But for Hans, it’s all about the consistency of service: “In ICT there are always problems and issues, but what matters is how you react to them and solve them.” VM1 is known for being responsive, capable, and proactive. Their team monitors systems 24/7 and acts quickly to resolve any disruptions. Whether it’s a sudden outage or a security concern, customers know they’re in good hands.
They also know they won’t be hit with extra charges for support – that peace of mind is built into their fixed-fee model.
Building secure foundations for success
As cyber threats grow more sophisticated, VM1 has made it a priority to keep its clients protected.
Their solutions make full use of the Microsoft 365 Business Suite, applying all available security measures to stop threats before they ever reach the end user. It’s a discreet, invisible layer of defense that keeps systems running and businesses safe without creating additional friction.
For Hans, a great service is about more than just solving problems – it’s about practicality and usefulness: “It has to be simple and it has to add something that you don’t have yet.”
That’s why the team at VM1 speaks the customer’s language. They make complex ideas easy to understand and always look at problems from the customer’s point of view. This kind of clarity is essential for building business relationships that last.
And while VM1 is grounded in proven technology and clear communication, it’s also a company that moves with the times. Hans knows the tech world never stands still. “It’s important to always keep your eyes open,” he says. That awareness drives VM1 to continually evaluate what they offer and adapt to customer needs – without losing sight of what really matters: stability, reliability, and customer satisfaction.
VM1 has been a valued Openprovider customer since 2018. It is also an Openprovider Member, benefiting from cost-price domains and the convenience of managing everything on one platform.
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